Things to know before Custom Ordering

WILL CALL/PICKUP

We offer Will Call Pickup if you can pickup in Enumclaw, WA. We have designated days and hours for pickup. Pickup outside of designated hours must be coordinated and confirmed at least 72 hours prior to your preferred pickup date. Please contact us for more information. 

DELIVERY

If you live within 50 miles of Enumclaw, WA, we can provide a scheduled delivery of finished projects for a flat fee. Additional delivery charges will apply for apartments, condos, ferries, toll fees, stairs, and locations outside our 50 mile delivery range. 

SHIPPING

Shipping rates will vary based on the final size of the project, weight, shipping methods, and destination. Shipping costs are estimated after custom project completion and billed separately.

INSTALLATION

We do not perform any built-in installation. We can mount table legs and hardware onto the wood slab, but we do not install wood slabs for counters, mantels, shelves, built-ins, etc. A third-party installer may be required.

LEAD TIMES

Lead times are an estimate and will vary based on the scope of the project, availability, change orders, and production schedule. Epoxy rivers, large orders, customer-supplied materials etc. will require additional lead time.

DEPOSIT REQUIRED

A 50% non-refundable deposit is required for each custom project in order to hold selected material(s) and begin production. Payment can be made by cash, check, or credit card. Terms & conditions apply.

RETURNS

With custom orders we work closely with the customer to make sure they are receiving exactly the item they expect.  We strive to make sure every customer is satisfied and in the rare case there is an issue will work to make things right, although we do not accept returns on custom orders.